Booking terms and conditions

1. By accepting our quote you agree to be bound by the following terms and conditions.

2. In these terms and conditions,“we” means Stella Lee trading as Stella Lee Makeup Artist (ABN 99 250 205 284), and may include other entities that Stella Lee Makeup Artist sub-contracts as the context requires.

 

Trials

3. A trial booking can only be secured by a deposit of AUD $100.  We are not obliged to keep your appointment without a deposit.  From time to time we may honour your booking without a deposit but we are not under any obligation to do so.

4. The balance is due 28 days prior to the appointment.

5. Subject to clause 9, all payments (including deposit and balance) are strictly non-refundable to the extent allowed by law.

6. You may change the date and/or time of your trial appointment if and only if you notify us by email or SMS at least 48 hours before the scheduled appointment.  The payment can be transferred to a rescheduled appointment as agreed between you and us.  The payment will not be refunded if there is no mutually convenient time to reschedule the appointment.

7. The appointment may only be rescheduled once for each trial booking.  If you are unable to attend the rescheduled booking, your payment will not be refunded.

8. We may refuse to reschedule the appointment if you notify us less than 48 hours prior to the appointment. In this case the payment will not be refunded.

9. Notwithstanding anything appears in the contrary, booking a trial does not guarantee your wedding day reservation unless we receive a separate deposit for the wedding day.  However, you will be notified before your trial if we are no longer available on your wedding day.  In this circumstance, we will refund the deposit for your trial and your trial will not proceed.

10. We will do as much styling as we can in trial sessions (90 minutes for makeup, 90 minutes for hairstyling).  At the end of a trial session makeup and/or hairstyle will not be of photographic quality.  You are required to make a separate booking for makeup and hairstyling service prior to a professional photo shoot session.

11. After your trial appointment, we are not obliged to reserve your wedding day for you without a deposit, and we are not obliged to notify you if we no longer have capacity on your wedding day.  If you wish to secure your wedding day booking with us, you must pay a deposit.

 

Special occasions

12. Makeup and hairstyling booking for photo shoot or special occasion can only be secured by a 50% deposit.   We are not obliged to keep your appointment without a deposit.  From time to time we may honour your booking without a deposit but we are not under any obligation to do so.

13. The balance is due 28 days prior to the appointment.

14. All payments (including deposit and balance) are strictly non-refundable to the extent allowed by law.

15. An early morning surcharge is payable if the appointment starts earlier than 7am.

16. A call-out charge is payable if the booking is under AUD $500.

17. You are required to provide parking facility for us.  If you are unable to do so, you are required to reimburse all fees in cash on the same day in relation to our parking.

18. For onsite touch-up service (apart from one-off touch-up service) you are required to provide return transport for us between the preparation location and the site(s).

19. You may reschedule the appointment by one of the following ways:

a)   Where the reason for rescheduling is unsuitable weather for photo-shooting, you must notify us by SMS or phone call at least 4 hours before the appointment; or

b)   Where the reason for rescheduling is not unsuitable weather for photo-shooting, you must notify the us by email or SMS at least 48 hours before the appointment.

In either case payment can be transferred to a rescheduled appointment as agreed between you and us.  The payment will not be refunded if there is no mutually convenient time to reschedule the appointment.

20. We may refuse to reschedule the booking if your notification to reschedule is not made in accordance with Clause 19.

21. The appointment may only be rescheduled once for each booking.  If you are unable to attend the rescheduled booking, no payment will not be refunded.

22. We will provide only one makeup application and/or one hairstyling service in a single appointment.  If you require us to provide multiple styles for you to choose from, you are required to make a trial booking prior to the photo shoot makeup and hairstyling appointment.

 

Weddings

23. A wedding day booking can only be secured by 50% deposit.  No appointments will be honoured without deposit.

24. The balance is due 28 days prior to the appointment.

25. All payments towards the wedding day booking (including but not limited to deposit, balance and payment for cosmetics items) are strictly non-refundable to the extent allowed by law.

26. You may not reschedule your wedding day booking.

27. An early morning surcharge is payable if your appointment is earlier than 7am.

29. The minimum amount for a wedding day booking is AUD $500.

30. You are required to provide parking facility for us.  If you are unable to do so, you are required to reimburse all fees in cash on the same day in relation to the parking.

31. For onsite touch-up service (apart from one-off touch-up service) you are required to provide return transport for us between the preparation location and the site(s).

32. If Stella Lee Makeup Artist is unable to attend to your booking due to unforeseeable circumstances, you may choose to accept a refund of deposit, or accept service provided by another entity sub-contracted by Stella Lee Makeup Artist.  You acknowledge that in this circumstance you have no other remedies apart from those stated in this Clause 32.

33. We are not obliged to stay if we have completed our work before the estimated completion time.  We may refuse to follow any instructions (including posing for photographs) that are outside the scope of our makeup and hairstyling services.

 

Changes to booking

34. You may increase services required anytime, subject to availability.

35. No booked services can be cancelled if:

a) a balance payment has already been made; or

b) you notify us less than 28 days prior to the wedding.

36. If Clause 35 does not apply, you may cancel booked services subject to payment of the following cancellation fees:

 

Bridal makeup - $100

Bridal makeup and hairstyling - $200

Bridesmaid, mother or guest makeup - $80 per person

Bridesmaid, mother or guest hairstyling - $80 per person

Once-off touch-up service - $200

Cosmetics item order - 55% of the RRP

 

37. A change of time or location for your wedding day appointment may be refused if we are not available, or if the change will impact on other appointments. No deposit will be refunded if you change your booking in such a way that it is not practical for us to attend.

© 2008-2019 by STELLA LEE.